Billing & Bill Payment
The City of Elkader has options for how you receive and pay your City utility bill: E-Bill, Online Bill Pay, automatic withdrawal from your bank account, and dropping off your payment at City Hall or in the convenient Bill Pay Drop Box behind City Hall. Please read through the information below to find what best suits your needs.
Receive your utility bills via email rather than getting a paper bill in the mail. It's easy, convenient and eco-friendly! You can stop by City Hall, call or email us.
Online Bill Pay
Instructions for Paying Utility Bills
- Go to: Elkader Online Bill Pay.
- Read the Welcome screen and then press Pay Now.
- In the box put your City account number (example: 10005) and press Search. (Accounts with credit or zero balances will not show up.)
- Check the box by Account Number. Press Continue to Pay.
- Fill in your payment information. You have the option to pay by credit card, debit card, or e-check. Press Next.
- Verify that all the information is correct. Press Submit.
- Your payment will then be processed and you will receive a receipt. There is a $2.05 processing fee for a credit card or debit card and $2.00 for an e-check.
- If you have any other questions, please contact Curtis at City Hall 245-2098.
Payment of Other City Services
To make a payment for other City services go to: Online Payment Gateway
These services include dog park registration, Opera House deposit, parking tickets, shelter rentals and gift certificates.
Automatic Bank Account Withdrawal
Direct withdrawal from your bank account is also available. Read information about the autopay procedure and get a direct payment preauthorization agreement form using the links below.
Drop Boxes for Utility Bill Customers
A drive-up drop box is located in the alley behind the City Hall/Opera House, on the northwest corner of the city parking lot. There is also a walk-up drop box located to the right of the City Hall door.
Utility Bill Payment & Billing Dates
- A combined bill is sent at the beginning of each month for water and sewer usage, water and sewer base rates (debt service expense), and garbage/recycling (recycling is applicable to residential and some businesses). The bills can be emailed or mailed. This choice is made when you complete the initial application.
- The bill is a postcard (Download "Understanding your bill").
- The customer can keep the top part of the postcard and return the bottom portion with payment if paying by mail or dropping off at City Hall. Customers can also pay through automatic deduction of their checking or savings account or online.
- Monthly utility bill
s payments are due the last day of each month.
- Bills not paid by the last day of the month will acquire a $5.00 penalty. If still not paid, a delinquent notice will be sent with instructions on the due date. If still not paid then services will be shut-off and full payment will be expected before services are restored. The City will work with customers and develop a payment plan to help prevent the discontinuation of services.
- Water meters are read around the 15th of each month. So the bills reflect monthly charges (the 1st through the end of the month) for base rates, garbage, and recycling but the consumption is from the 15th to the 15th.